TERMS AND CONDITIONS

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The following terms and conditions apply to all of our sites. Please click here for site specific information. 

We reserve the right to amend or make changes to our terms and conditions from time to time.

 

Payment: Full payment is taken at the time of booking, by credit/debit card or Paypal.

Cancellation/No-Show Policy: In the event of cancellations or no-shows, our refund policy is as follows;

• No-Show: The full value of the booking is retained.

• Cancellation: The minimum notice required for any pitch cancellation is currently 24 hours, this will be calculated from 12 noon on your arrival date subject to a cancellation charge of £10. 

• Holiday Cancellation Insurance: We strongly advise you to take out the appropriate levels of cancellation insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay with us for any reason.  We recommend that guests have an appropriate level of insurance in place for their needs.

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Arrival/Departure Procedures: Check in is from 1.30pm onwards and check out is at 11am on the day of your departure. 

We aim to provide you with sufficient information at the time of your booking to allow you to arrive and pitch up. If anything is unclear or we can help in any way, please contact us at the numbers provided above, or visit our reception area at Talla na Mara.

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Facilities For full details, please click here for site specific information below.

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Toilets/Showers: Toilets and showers are available to access 24/7 at all of our sites. A code to access the facility is provided at the time of booking.

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Fresh Water: Fresh water is available at all of our sites and is clearly marked.

Refuse Bin Facilities: Please use the designated bins for disposing of different types of rubbish and recycling. Please only use those marked as 'West Harris Trust'.

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Chemical Toilet Disposal: There is a Chemical Disposal point at both Talla na Mara and Pairc Niseaboist (Seilebost School guests to use Talla na Mara). A four digit number to access the disposal point is provided at the time of booking. There is a hose provided by the Chemical Waste Disposal point for your convenience. We ask that guests use a green/organic chemical where possible, free from harsh chemicals and that you ensure only bodily waste and toilet paper are disposed of in the disposal point.

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Grey Waste: Located at Talla na Mara – drain marked with yellow square and at Pairc Niseaboist – drain marked with a sign.

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WIFI: Guest WIFI is available in the foyer area of Talla na Mara, please search for Free WIFI – Outer Hebrides. At this time, we are unable to provide WIFI to the pitches, however there is a 4G reception for both EE and Vodafone.

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Café: The restaurant at Talla na Mara is open Monday-Saturday 10am-5pm, seasonal opening applies. Please contact 01859 503905 or restaurant@tallanamara.co.uk for more information, up to date opening hours and to make a booking. 

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Studios: There are several artist studios at Talla na Mara, offering high quality products to remind you of your visit to the Isle of Harris.

Please contact the studios directly to confirm opening times https://www.facebook.com/studiostallanamara/

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Tents: We are unable to accept tents at any of our sites.

 

Awnings and tents are not permitted at any of our sites except rooftop tents, which are permitted so long as they do not extend beyond the footprint of the vehicle. If you are seen to be using a tent or awning you will be asked to take it down. If you refuse, you may be asked to leave the site entirely. 

 

Fire Safety: Smoking is not permitted at any of our sites.
Campfires, fireworks and Chinese lanterns are prohibited at all of our campsites.
Fire extinguishers are available within the site. Please familiarise yourself/group with their location.

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Children: For safety purposes, please do not permit children to roam unattended on the site at any time. Parents are responsible for their children, and as such, children must be supervised at all times.

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Dogs: Well behaved dogs are welcome. Dogs MUST be kept on a lead at all times. Owners are expected to clean up after their dogs, using the bins provided on site. 

Please remember that our sites neighbour crofting land, with sheep and cattle grazing nearby. We therefore suggest that you familiarise yourself with the Scottish Outdoor Access Code https://www.outdooraccess-scotland.scot/dog-owners 

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Dogs are not permitted at our Seilebost site before the 15th of May.

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Access Codes: We ask that you do not share access codes with anyone. They exist to ensure that only those who have paid for a pich have access to facilities. If you are found to be sharing the codes, or are using them outwith your booking, you may be charged for use of the facilities. 

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Code of Conduct:  We expect our guests to look after and respect our sites and the surrounding area. As our sites neighbour residential areas, we would ask that you drive carefully while on site, adhering to speed limits. Please also ensure there is no excessive noise at any time and keep noise levels to a minimum after 10pm. The rest and quiet of the traditional island Sunday is very important to many people in our local community, and we would ask all our visitors to show respect for our local culture.

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Our Local Community: Under the circumstances brought about by the COVID-19 pandemic, we have gone to great measures to protect our staff, visitors and our local community. Local relationships are important to us and some are understandably apprehensive about the potential impacts of returning visitors; your thoughtfulness will help reassure them. Please show consideration for our staff, other visitors, and our local community. We would urge all our guests to respect social distancing measures and hygiene protocols when on site and when using local services, as well as in the wider community.

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Complaints Procedure: We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

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Data Protection: All the information taken at the time of booking is collected for the purpose of processing your booking. As part of our ongoing monitoring and to help us improve the services we provide, we may disclose your data to CampStead Ltd who may contact you inviting you to complete a questionnaire regarding your stay at our site.